Last updated: February 25, 2026
Your Privacy Matters: This Privacy Policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) and Information Technology Act, 2000. We are committed to protecting your personal data.
1. Data Controller Information
Data Fiduciary: Equinoxbit Dynamics Pvt. Ltd.
Address: 169/168/166, Bannerghatta Road, Arekere, MICO Layout 2nd Stage, 1st Stage Arekere, Bengaluru, Karnataka 560076, India
Email: info@socialgrowthpro.net
Phone: +91 81793 65398
2. Information We Collect
We collect the following categories of personal data:
| Data Type |
Purpose |
Retention Period |
| Full Name |
Order processing, invoicing |
7 years (tax compliance) |
| Email Address |
Product delivery, order updates, support |
Until account deletion or 3 years after last activity |
| Phone Number |
Order verification, support |
Until account deletion or 3 years after last activity |
| Billing Address/Pincode |
Tax compliance, GST invoicing |
7 years (tax compliance) |
| Payment Information |
Transaction processing |
Not stored (processed by payment gateway) |
| IP Address, Browser Info |
Security, fraud prevention |
90 days |
3. Legal Basis for Processing (DPDP Compliance)
We process your personal data based on:
- Consent: You provide explicit consent when making a purchase or subscribing to communications
- Contractual Necessity: Processing required to fulfill your order
- Legal Obligation: Tax and accounting requirements under Indian law
- Legitimate Interest: Fraud prevention and security
4. How We Use Your Information
Your personal data is used for:
- Processing and fulfilling your orders
- Sending order confirmations and download links
- Generating GST-compliant invoices
- Providing customer support
- Sending promotional communications (only with your consent)
- Improving our products and services
- Complying with legal obligations
- Preventing fraud and ensuring security
5. Data Storage and Security
5.1 Storage Location
Your data is stored on secure servers located in India, in compliance with data localization requirements.
5.2 Security Measures
- SSL/TLS encryption for data transmission
- Encrypted database storage
- Regular security audits
- Access controls and authentication
- No storage of payment card data (RBI Tokenization Guidelines)
Payment Security: We do not store any credit/debit card information. All payment processing is handled by RBI-compliant payment gateways. UPI transactions are processed directly through NPCI infrastructure.
6. Your Rights Under DPDP Act
As a Data Principal, you have the following rights:
- Right to Access: Request information about your personal data we hold
- Right to Correction: Request correction of inaccurate personal data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
- Right to Grievance Redressal: Lodge complaints about data processing
- Right to Nominate: Nominate another person to exercise your rights
To exercise any of these rights, contact us at info@socialgrowthpro.net. We will respond within 30 days.
7. Cookies and Tracking
We use essential cookies for:
- Session management (keeping you logged in)
- Shopping cart functionality
- Security and fraud prevention
We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect website functionality.
8. Third-Party Sharing
We share your data only with:
- Payment Gateways: For processing transactions (e.g., Razorpay, PayU)
- Email Service Providers: For sending transactional emails
- Government Authorities: When required by law (tax authorities, law enforcement)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
9. Data Retention
- Order and invoice data: 7 years (Income Tax Act requirement)
- Account data: Until deletion request or 3 years of inactivity
- Marketing preferences: Until consent withdrawal
- Security logs: 90 days
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.
11. Updates to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified via email or website notice. The "Last updated" date indicates the most recent revision.
12. Grievance Officer
In accordance with the IT Rules, 2021, our Grievance Officer is:
- Name: Dondapati Venkata Sai Kumar Reddy
- Email: grievance@socialgrowthpro.net
- Phone: +91 81793 65398
- Address: 169/168/166, Bannerghatta Road, Arekere, MICO Layout 2nd Stage, 1st Stage Arekere, Bengaluru, Karnataka 560076, India
- Response Time: Within 48 hours of receiving complaint
- Resolution Time: Within 30 days
13. Contact Us
For privacy-related inquiries or to exercise your data rights:
- Email: info@socialgrowthpro.net
- Phone: +91 81793 65398
- Address: 169/168/166, Bannerghatta Road, Arekere, MICO Layout 2nd Stage, 1st Stage Arekere, Bengaluru, Karnataka 560076, India
You may also visit our Contact Us page.