Refund & Cancellation Policy

Last updated: February 25, 2026

1. Refund Eligibility

You may be eligible for a refund in the following situations:

1.1 Eligible for Refund

• Duplicate Payment: You were charged multiple times for the same product due to a technical error
• Non-Delivery: You did not receive the download link within 24 hours of payment and our support team cannot resolve the issue
• Corrupted File: The downloaded file is corrupted and cannot be opened, and we cannot provide a working replacement
• Significantly Different Product: The product is significantly different from what was described on the website
• Technical Incompatibility: The product cannot be opened on any standard PDF reader and we cannot provide an alternative format

1.2 Not Eligible for Refund

• Change of mind after purchase
• Product already downloaded
• Dissatisfaction with content quality (subjective opinion)
• Inability to implement strategies (results vary by individual)
• Purchased wrong product by mistake (contact us for exchange)
• Request made after 7 days of purchase

2. Refund Timelines

We are committed to processing refunds promptly. Below are our guaranteed timelines:

Stage	Timeline	Details
Refund Request Window	7 days	From the date of purchase
Acknowledgment	24 hours	We acknowledge receipt of your request
Review & Decision	3 business days	We review your case and communicate decision
Refund Processing	5-7 business days	After approval, refund is initiated
Credit to Account	5-10 business days	Depends on your bank/payment provider

3. How to Request a Refund

4. Cancellation Policy

4.1 Before Payment

You may cancel your order at any time before completing the payment. Simply close the checkout page or do not complete the payment process.

4.2 After Payment

Since digital products are delivered instantly, cancellation after payment is treated as a refund request and is subject to our refund policy above.

4.3 Subscription Cancellation

If you have subscribed to any recurring service:

• You may cancel at any time from your account settings or by contacting us
• Cancellation takes effect at the end of the current billing cycle
• No refund for partial billing periods
• You retain access until the end of the paid period

5. Refund Method

Refunds will be processed to the original payment method:

• UPI Payments: Refund to the same UPI ID/linked bank account
• Net Banking: Refund to the same bank account
• Other Methods: As per payment gateway's refund process

We do not offer cash refunds or refunds to different payment methods.

6. Partial Refunds

In some cases, partial refunds may be offered:

• Bundle purchases where only some products had issues
• Goodwill gestures for minor complaints
• Cases where the customer has already benefited from partial content

7. Exchange Policy

If you purchased the wrong product, we may offer an exchange instead of a refund:

• Request must be made within 48 hours of purchase
• Product must not have been downloaded
• Exchange is for products of equal or lesser value
• Price difference for higher-value products must be paid

8. Dispute Resolution

If you are unsatisfied with our refund decision:

1. Reply to the decision email with additional information
2. Request escalation to our Grievance Officer
3. Contact: grievance@socialgrowthpro.net
4. Resolution within 15 business days of escalation

9. Contact for Refunds

• Email: info@socialgrowthpro.net
• Phone: +91 81793 65398 (Mon-Fri, 10 AM - 6 PM IST)
• Response Time: Within 24 hours

You may also use our Contact Us page to submit a refund request.